Change that sticks. Finally.

HiettGemma Hiett

It’s less about ‘doing change’ and more about creating the conditions for changing contexts, experimenting with small actions that can have a disproportionate impact and working with the social processes that naturally occur in any organisation.

Gemma has been working in organisational change roles since she started her career. Rather than taking a process-driven, linear approach to making change happen (the ‘change-conveyor belt’ as she calls it), she has become convinced that there is a better way to create the kind of organisations that flourish and prosper, that adapt quickly to changing demands and are able to foster innovation and leadership at all levels.

As an organisational development consultant, experienced facilitator, trainer and qualified coach, Gemma has worked in talent and change roles in complex organisations, including the NHS, General Electric (GE) and the Financial Conduct Authority (FCA). She has also managed large-scale change and leadership development programmes as a consultant at Deloitte. She was selected to attend GE’s 2 year global HR Leadership Programme which included an 8 month assignment in Egypt, setting up the local HR function.

Gemma now works directly with clients and in strategic partnerships with other consultants to bring about profound and sustainable change in organisations.

With a first degree from Cambridge University in Experimental Psychology, she is currently studying for a Masters in Organisational Change at Ashridge Business School.

Leadership development, training design and group facilitation

Gemma has worked on the design and delivery of a number of leadership and talent development programmes. Her work has included designing residential modules, facilitating action learning sets, providing coaching and feedback, designing and delivering development centres and overall project management of the programme.

Much of the work that Gemma does requires expert facilitation skills and an ability to work confidently with group dynamics. She is as comfortable facilitating a large-group world café process to capture the ideas of senior executives as she is facilitating small-group experiential behavioural change workshops.

Team development

Gemma is a trained Organisation and Relationship Systems CoachTM and an authorised facilitator of Team Diagnostic AssessmentTM.  She usually works with teams over the course of 6 months to increase trust and collaboration within the team leading to more effective team-working. Gemma is certified to use Step 1 of the Myers-Briggs Type Indicator (MBTI) and has used this as a tool to create greater self-awareness with teams. She was also trained at GE to facilitate the new manager assimilation process, an experiential 360 degree feedback and team development day.

Executive coaching

Gemma works with a range of diverse clients to facilitate behavioural change resulting in increased impact and presence at work, improved focus and productivity and greater personal alignment and balance.  She brings a deep understanding and awareness of the factors for personal change and uses an intuitive and challenging approach.

Other qualifications

  • Associate Certified Coach (ACC), certified by the International Coach Federation
  • Certified Professional Co-active Coach (CPCC), certified by Coaches Training Institute (CTI)
  • Graduate of CTI’s Co-Active Leader Programme
  • Test User: Occupational, Ability (formerly Level A)
  • Test User: Occupational, Personality (formerly Level B)
  • NLP Practitioner
  • Postgraduate diploma in Human Resources Management (Merit)
  • Chartered Membership of the CIPD